1. Information we collect
We collect the following information.
- When you contact us by form, email or messaging appyour name, company, email address, phone number and the content of your inquiry
- When you book a meetingyour name, email address and preferred time
- When you sign up and payyour name, company, email address and payment records. Card numbers are handled by our payment processor; we never receive them
- While we provide our serviceslearning records, message conversations and other information needed to provide the service
- When you use our websitescookies, the pages you view, and your device and browser type
2. How we use it
- To reply to inquiries and arrange meetings
- To propose, contract, provide and bill for our services
- To improve our services and websites
- To tell you about our services and events (only if you ask us to)
- To comply with the law
3. Analytics (Google Analytics)
Our websites use Google Analytics, provided by Google LLC, to understand how they are used. Google Analytics uses cookies to collect information such as the pages you view and how long you stay. This information does not include your name or anything else that identifies you personally.
You can turn off cookies in your browser settings. To opt out of Google Analytics only, use Google’s opt-out browser add-on.
4. Sharing with third parties
We do not share your personal information with third parties without your consent, except where required by law.
5. Service providers
We may entrust the handling of personal information to outside service providers, only as far as our work requires. We choose providers that handle personal information appropriately and supervise them as needed. The main tasks we entrust are:
- Email and document management
- Receiving inquiry forms and meeting bookings
- Payment processing
- Consultations through messaging apps
- Website analytics
- Website hosting and operation
These providers include companies in the United States and other countries outside Japan, and your information may be stored on servers abroad. When we use a provider outside Japan, we choose one that protects personal information to a standard equivalent to Japanese law, as the Act on the Protection of Personal Information requires, and we take security measures based on an understanding of the privacy rules in that country.
If you would like to know the names and countries of specific providers, the privacy rules in those countries, or the measures each provider takes, please contact us below.
6. Security
We take necessary and appropriate measures to prevent leaks, loss and unauthorized access, such as limiting who can handle personal information.
7. Access, correction and other requests
If you ask us to disclose, correct, add to, delete or stop using your personal information, we will confirm your identity and respond as required by law. Please email the contact below.
8. Contact
Alphabet Soup Inc.
Shibuya Dogenzaka Tokyu Building 2F-C, 1-10-8 Dogenzaka, Shibuya-ku, Tokyo 150-0043, Japan
info [at] alphabet-soup.jp
9. Changes to this policy
We may update this policy to reflect changes in the law or our services. When we do, we will post the update on this page.
Established October 31, 2026